Feedback. Like it or not...

Have you ever been on the receiving end of poorly given feedback? The statement "The truth must be told" may have been added to it, or:"I just thought I'd tell you, it might help you." Did it help you? Or did it pull you down? 
My Webster's dictionary tells me that  feedback is "information about a product, service, etc returned to the supplier for evaluation." The word feed-back itself suggests too that it should at least give the receiver something to chew on. Preferably something nourishing, to stimulate growth. 


Feedback, what is it and what is it not?


Let's first DE-throne some of the myths about feedback.
Feedback is NOT...  

• ...an oppportunity for personal attack;
• ...a one-way monologue;
• ...representing the only point of view; 
• ...necessarily negative;
• ...a way to get even; 

Unfortunately feedback is often so poorly given, for the wrong reasons and in the wrong setting that it has become something that most people feel anxious about, however it is an integral part of growth. Most of us would agree that if we want to improve our service or product we need customer feedback. The same is true for personal development, if we want to grow we need feedback. 


The goal of feedback in our business, our organisation and in our family is to reinforce preferred behaviours or to change and improve unhelpful behaviours. 


Constructive feedback...

• reinforces or encourages an effective way of working;
• points out a more productive way of working;
• prepares for better performance;
• contributes to learning and development of the receiver;
• can improve and deepen relationships;
• shows you care;
• creates a culture that nurtures growth and openness;
• results in measurable achievements (it makes you think about it);
• increases your awareness of the impact of your own behaviour and actions on others (as a receiver). 

The list goes on, but I think you are starting to understand why feedback is so important. Just chew on this for a bit, let it curve your point of view to a more positive approach. We'll talk more on how to give it and how to receive it next time.


Let me close with a quote: 

"In my experience, employee development depends on feedback; it provides the guideposts for growth, motivation, and, ultimately, morale. Without constructive one-on-one communication and feedback, many employees are left feeling ineffectual, frustrated, or disaffected." - Peter Baskette, manager 

I'd like to hear from you! 


Mathilde

Resource used in support: Giving Feedback, Expert Solutions to Everyday Challenges. Pocket Mentor Series, Harvard Business School Press